For the fastest support, please use the following support path (in order from first to last):

1. Check here in the Help - Most answers are here.
2. Check online for tutorials & extra helpful tips
3. Check the ALTools Forums or post in the ALTools Forums - This is preferred as everyone can share answers then.
4. Start a support ticket in the online Support Desk - Use this if your support request contains sensitive information.
5. Email - This should be a last resort as email is not reliable. Please refer to the ReadMe file in the program directory for the support email address & more information about email support.
6. Telephone support is available in Korean during standard business hours, Korean standard time (GMT+9). Please visit the ALTools web site Contact page for telephone numbers, extension numbers and more information.

Support is only a click away - go to ALTools for online support. Just register for free and login to get instant access.

Our goal is to be your #1 choice in software by providing you with the best software and services possible. Should you ever have any questions or need assistance with any of our products, don't be bashful - contact us immediately through the ALTools Forums, our online Support Desk, or through email and we'll get back to you with an answer. Your satisfaction and happiness is important to us at ESTsoft.

ESTsoft is a member of the Association of Shareware Professionals (ASP)

ESTsoft is a member of the Association of Shareware Professionals (ASP). ASP wants to make sure that the shareware principle works for you. If you are unable to resolve a shareware-related problem with an ASP member by contacting the member directly, ASP may be able to help. The ASP Ombudsman can help you resolve a dispute or technical problem with an ASP member, but does not provide technical support for members' products. Please contact the ASP Ombudsman online at http://www.asp-shareware.com/omb.